How the program works

Get the customers you already have to buy again.
And see how much they bring you.

The program does two things. It talks to your customers at the right moment, with automatic messages — SMS, email and soon WhatsApp. And then it tells you, with the numbers in hand, how much those messages made you sell. Most systems stop at the first. The difference is the second.

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The mechanism

The right message goes out on its own, at the right moment.

You don’t have to remember anything or write each time. You set it up once, and the program sends the message when needed — to the customer who needs it. Three examples of what works for you while you’re at the counter.

New customer

The welcome that brings them back

A first-time buyer automatically receives a message inviting them back. It’s the moment they decide whether to become a regular: the program doesn’t let them slip away.

Customer who disappears

The nudge before you lose them

When a customer hasn’t returned in too long, a message automatically goes out to bring them back in — while they’re still recoverable, not when they’ve already gone elsewhere.

Special dates

Birthdays and occasions

A thoughtful note on the right day is worth more than a thousand random promotions. The program sends them for you, to the right people, without you thinking about it.

SMS
Email
WhatsApp coming soon
What others don’t give you

You don’t just send the messages. You see how much they made you sell.

Plenty of services send SMS. Telling you, in euros, how much those messages brought back to your till is what the program does. It’s called Results & Insights: every month you open the page and see what worked. You don’t imagine it — you look at it.

your return
5–7%

It’s the share of extra sales that automatic messages generate, on average. It varies from shop to shop depending on the offers you make — here it’s not a promise: it’s a number you measure.

Example · your Results & Insights page
Win-back to those leavingsales recovered
 
€ ↑
Welcome to new customerssecond visit
 
Birthdaysaverage receipt
 

See which message pays off most, and where it’s worth pushing next month.

Anyone can send messages. Measuring the return is what changes everything.

A system that blasts SMS costs a few euros a month, everywhere. But if you don’t know which messages make you sell and which don’t, you’re guessing with your marketing money.

Here every send is tied to what it generates at the till. Stop hoping it works: you see it, and decide accordingly.

Why they work and aren’t spam

The program doesn’t send to everyone. It sends to those who matter.

The reason these messages sell instead of annoy is simple: the program understands who your best customers are, who’s about to disappear and who just came in — and speaks to each in the right way. This is the heart of the method. If you want to see how it reads your customers, I’ve explained it here.

How the program reads your customers
Want to see how it would work in your shop?
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It’s like having a sales assistant working for you: you set the rules once and the program does the rest.

Vasilena Felicioni · Italy Manager, Refan
Frequently asked

What shop owners ask me.

Do I have to write the messages each time?

No. The messages are set up once and then go out on their own, at the right moment and to the right customer. You mind the shop, the program minds the sending.

Which channels reach customers?

SMS and email today. WhatsApp is coming soon. The right channel is used for the right message, without you having to manage different platforms.

How do I know if it’s working?

Open the Results & Insights page: it shows you, month by month, how much the messages made you sell and which paid off most. It’s the part most systems don’t give you.

How much more can I expect to sell?

It depends on the offers you make and on your shop: on average, automatic messages generate a share of extra sales around 5–7%. The point isn’t the number itself, but that you actually measure it instead of hoping.

Do I need to understand how profiling works?

No. The program figures out on its own who to talk to and how. If you’re curious to see how it reads your customers, I’ve explained it on the profiling page — but you don’t need it to get started.

Where do we begin?

With a 15-minute phone call. You tell me how your shop works, I tell you how I’d set it up and what you could expect. Free and no obligation.

Ready to bring your customers back?

Let’s book 15 minutes on the phone. You tell me about your shop, I tell you where I’d start. Free and no obligation.

You tell me how your shop and your customers work.
I tell you, for your case, what would bring people back.
You leave with a concrete idea, even if we don’t go ahead.

Pick your day and time below: book in a moment, no phone calls to set the appointment.

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